We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Baslla (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://baslla.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The flashlight is just cool. Ordered, it was 2 weeks. Father came home and immediately tried it. Included was a charger working from the network. Now he does not rejoice in them. The beam of light is powerful, adjustable by the wheel on the body. Diffusing light, central, softer, but not inferior in its power. Do not forget about the solar battery, and that you can charge the phone from it (although it probably does not need it)
1 Mar 2019 17:44
This product is Absolutely Amazing. Very bright even in Daylight and During the Night has a wide Spectrum Range with its glare reaching a fair distance. Packaged Superwell and Also arrived way quicker than expected time frame. Great product and a Great Buy.
20 Feb 2019 23:01
13 Feb 2019 08:30
Flashlight cool came to latvia for 18 days. Track tracked everything works there is a connection from 220 and from usb quality like good as it will work see.
12 Feb 2019 05:42
Everyone liked it, light, but i do not know how "strong"
11 Feb 2019 14:11
The lantern came to me in 2 weeks. Shines well. The light of the end spotlight has a bright spot in the center and a less bright, but quite wide area of light along the edges. Reminded me of the series, in the spirit of "secret materials" :) the solar battery takes charge even from the table lamp. Wired charging also works. Of the minuses-came with a non-working usb port, to charge external devices. Removed the top cover-wiring (though thin) in place. And the charge from the usb port does not give. Sad. Put the plug in there. On the weekend i'll buy a silicone sealant and i'll miss everything, so as not to get moisture. In general, the lantern is good for its money. The store is reliable.
5 Feb 2019 09:07
Quality seems normal. According to the results of operation, write off if that is not so
15 Jan 2019 20:52
Packed perfectly, well tracked, It came loaded. Seller recommend
9 Jan 2019 23:47
I'm happy came quickly everything works
11 Dec 2018 06:39
To perm for a month
27 Nov 2018 03:09
The lantern at first glance is excellent. Made soundly, there is no smell of extraneous, the fasteners are all good. Came fully charged. Shines brightly. Delivery for 2 weeks. The goods are completely satisfied. Respect the store for efficiency and quality goods.